Customer Service Representative
Centek, the global leader in marine exhaust and engine room ventilation manufacturing, is seeking a detail-oriented and proactive administrative professional to join our team as a Customer Service Representative (CSR). The CSR will be part of a team focused on customer service, order entry and shipping for two side-by-side facilities in Thomasville, GA.
As a key point of contact for customers worldwide, the CSR will collaborate with every department in the organization, ensuring seamless order processing and exceptional customer support.
What We’re Looking For:
The ideal candidate is a problem-solver with a positive attitude and a calm, professional demeanor. He or she should be able to think critically, manage multiple priorities, and provide outstanding service in a fast-paced environment.Key Responsibilities:
Customer Interaction & Support
- Respond to customer inquiries via phone or email.
- Provide accurate information about products, services, pricing, and company policies.
- Assist customers with placing orders, processing returns, and handling complaints.
- Identify customer issues and provide effective solutions in a timely manner.
- Maintain a positive and professional attitude in all interactions.
- Enter and process customer orders accurately
- Verify order details, including pricing, quantities, and customer information to ensure accuracy.
- Communicate with customers regarding order confirmations and delivery timelines.
- Coordinate with Sales, Engineering, Production, Finance and Shipping teams to prioritize and fulfill orders on time.
- Process order modifications, cancellations, and returns in compliance with company policies.
- Prepare and review shipping documents, including packing lists, invoices, bills of lading, and customs paperwork.
- Schedule and coordinate shipments with carriers
- Work with Warehouse Shipping staff to ensure proper labeling, tracking, and documentation for all outgoing shipments.
- Track shipments and provide updates to customers regarding delivery status.
- Handle shipping-related inquiries, discrepancies, and issue resolutions.
- Ensure compliance with domestic and international shipping regulations.
Qualifications & Skills:
- Education: High school diploma or equivalent required; an associate or bachelor’s degree in business, supply chain, or a related field is a plus.
- Experience: 2+ years of experience in order entry, shipping, or a related administrative role in manufacturing, logistics, or distribution.
- Technical Skills: Proficiency in ERP systems (Epicor or similar), shipping software (CH Robinson, UPS, FedEx,), and Microsoft Office Suite a plus
- Attention to Detail: Strong data entry skills with a high degree of accuracy.
- Communication: Excellent verbal and written communication skills to interact with customers, vendors, and internal teams.
- Problem-Solving: Ability to think critically, troubleshoot and resolve issues efficiently.
- Multitasking: Strong organizational skills to manage multiple orders and shipments simultaneously.
- Team Player: Ability to collaborate with different departments to ensure smooth operations.
Benefits:
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Career development and training opportunities.
