Coffee Shop General Manager
Coffee Shop Manager
Thomasville, GA | $42,000 Annually
We are partnering with a local coffee company located in downtown Thomasville, GA, who is seeking a dynamic and experienced Coffee Shop Manager to join their team. As the General Manager, you will play a pivotal role in overseeing the operations of our Coffee Shop, managing a team of dedicated individuals, and ensuring exceptional customer experiences. This is a hands-on supervisory position that requires a strong work ethic, attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities
- Provide direct supervision to all team members in the coffee shop
- Create and manage employee schedules
- Maintain inventory levels and order products
- Facilitate effective communication between the Director of Operations and coffee shop team
- Address coffee shop issues promptly and with a sense of urgency
- Contribute to the achievement of sales, financial, and team member satisfaction goals
- Utilize knowledge of COGS and best practices to control and reduce costs
- Drive sales to meet strategic plan goals
- Identify training needs and opportunities for bakery, barista, and kitchen teams
- Train and coach teams on health, safety, and sanitation guidelines
- Develop and execute training programs for team
- Implement and communicate procedures, policies, and protocols
- Maintain a clean and organized shop
- Effectively communicate policy and procedural changes to team
- Act as an ally to the business and advocate for team
- Serve as the first point of contact for customers and vendors
- Manage payroll and balance tip share program
- Conduct audits of checklists, temperature logs, prep lists, recipes, menu builds, and waste logs
- Schedule trainings, team meetings, huddles, all-team clean days, and special events
- Play an integral role in performance reviews
- Coordinate equipment repairs with local business partners
- Collaborate with bar and kitchen leads on new specials and holiday menu items
- Manage the POS system and ensure its organization
- Demonstrate knowledge of breakfast and lunch food menu options
- Possess knowledge of traditional espresso, coffee, tea, smoothie, and holiday drink offerings
- Prioritize the customer experience
- Handle money, track deposits, and manage petty cash bank
Education / Experience
- Management experience in coffee shop (highly preferred)
- Candidates with restaurant experience or in a similar fast-paced environment considered
- 3 - 5 years management experience (preferred)
- High school diploma or GED
Requirements
- Ability/aptitude to work with various coffee brewing equipment
- Ability to establish and maintain effective working relationships
- Ability to perform repetitive tasks, multi-task, and prioritize
- Ability to utilize strong problem-solving skills and develop new ideas and solutions to problems.
- Ability to stand for long periods of time
- Ability to read and use a Square POS system
- Ability to communicate effectively verbally and in writing.
- Have a valid driver's license
- Be able to bend, stoop, and reach
- Have attention to detail
- Wear comfortable but non-baggy clothes
- Have a clean background
- Work well with others and individually
- Have a clean drug screen
- Lift up to 25 pounds throughout shift
Location: Thomasville, Georgia
Pay Rate: $42,000 Annually
Schedule: 40-50 Hours A Week, schedule varies
