Receptionist

Posted: 05/06/2024

JOB TITLE:                          Receptionist
 
DEPARTMENT:                  Clinic & Community Services
 
SUPERVISOR:                     Clinic Manager
 
PAY SCALE:                        14.00  
 
QUALIFICATIONS:
 
At least a High School graduate and three years experience.
 
Demonstrates secretarial and general office skills essential.  Must have training in typing and modern office equipment, computer operation, Microsoft Word, and Excel.  Ability to organize and manage data.  Must be neat, personable, and have the ability to the meet the public. Must be willing to travel to other clinic locations.
 
COMPETENCIES:
 
Excellent organizational skills and the personality to work cooperatively in group relationships.  Must be knowledgeable and have the ability to work with the public.  Must possess high level of accuracy and attention to details. 
 
GENERAL DESCRIPTION:
 
The Receptionist is responsible for operating the switchboard, greeting guests, and customer service. Responsible for traveling to all clinics and scheduling appointments.  Receptionist is also responsible for the organization or chart room through scanning and filing documentation.
 
SERVICE RESPONSIBILIES:
 
Receptionist Duties 
Assumes duties of Switchboard operator                              
Responsible for maintaining centralized schedule for consumers and medical providers
Initiates reminder calls for appointments
Maintains a neat and uncluttered reception/lobby/working area
Greets public as they enter the clinic building/ provide Support
Enters information such as appointments and updated demographics into Carelogic
Ensures that all consumers have pictures taken and in consumer’s chart
Monitors and distributes faxes
Scans all consumer documentation into ECR
Files all documentation into paper charts
Assists with other duties as assigned by supervisor 
 
 
TRAINING RESPONSIBILITIES:
 
1. Annual Cultural Diversity training
2. Annual Ethics training
3. Annual Human Rights and Responsibilities training
4. Annual Indian Welfare Act
5. Annual Continuous Quality Improvement training
6. Annual HIPPA Training
7. Annual Duty to Warn
8. Annual Incident/Mandated/Technology Related Reporting training
9. Annual Prison Rape Elimination Act
10. Annual Drug Free Workplace training
11. Annual Customer Service/Professionalism training
12. Annual Bullying/Harassment training
13. Annual Scope of Services training
14. Annual Non-Violent Crisis Prevention Intervention training
15. Bi-Annual CPR/First Aid training
16. Annual Safety/Crisis Planning training
17. Annual Fire Safety training
18. Annual Emergency and Disaster Preparedness training
19. Annual Medications and Side Effects training
20. Admin staff members should have 16 hours of training per year.
 
 
ORGANIZATIONAL RESPONSIBILITIES:
 
Attends staff meetings and workshops that enhance the capabilities of the position.
Works cooperatively with all staff and administrators in seeing that the needs of the department are met and maintained.
Represents Vashti in a professional manner at all times.
Participate in CQI activities within the agency.