General Manager - Grassroots Coffee Company

The General Manager is a foundational role of the Grassroots Coffee Company experience at our Coffee Shop in downtown Thomasville, Ga. This position is responsible for oversight of team members and operations of the Coffee Shop, first-contact for catering customers, developing effective working relationships, maintaining systems and procedures, using Quickbooks, driving industry trends where appropriate for both kitchen and bar departments, completing inventory, passing ServSafe, and ensuring clean, organized, health-inspection ready spaces. This position will heavily rely on consistency, accuracy, speed, and positive energy. As a hands-on supervisory position, the candidate will be expected to thrive in a fast-paced environment that requires multi-tasking, initiative, energy, attention to detail, follow-through, ability to communicate clearly and work well with others. 

• Direct supervisor of Assistant General Manager(AGM) with oversight of all team members 
• Prioritizes growth of catering program, streamlines processes, executes events 
• Streamlines delivery processes, creates new relationships with businesses to grow sales, further developing program
• Scheduling team member work hours with appropriate labor force coverage based on historical customer volume
• Inventory of product in house, auditing and costing ingredients to align with order guides
• Shares communication with Director of Operations (upchanneling) and coffee shop team   (downchanneling) in a timely manner 
• Addresses coffee shop issues with a sense of urgency 
• Helps meet strategic plan goals for sales, financial stewardship and team member satisfaction 
• Knowledge of COGS (Cost-of-Goods-Sold) and best practices to help control/reduce costs
• Help drive sales to meet strategic plan goals 
• Identify training needs and opportunities for bakery, barista, and kitchen teams 
• Train and coach health, safety, and sanitation guidelines with all teams 
• Execute exciting training programs for baristas, kitchen, and bakery teams 
• Manages procedures, policies, protocols and communicates to rest of the teams 
• Maintain organization of shop alongside teams, work with team on receiving and checking in product 
• Openly and thoroughly communicate to all team members, working with the AGM in all policy changes, procedural changes 
• Be an ally to the business and an advocate for the teams
• First-point of contact for catering customers and vendors; engage with them enthusiastically and eagerly 
• Monitor payroll and audit tip share program 
• Audit checklists, temp logs, prep lists, recipes, menu builds, and waste logs for completion 
• Schedule trainings, team meetings, huddles, all-team-clean days and special events 
• Integral in performance reviews - comfortable giving critical feedback in real time compassionately with all teams and departments
• Works with AGM on new specials and holiday menu items 
• POS management and organization 
• Knowledge of our breakfast and lunch food menu options and Grab ‘N’ Go program 
• Knowledge of traditional and Grassroots Coffee Company signature espresso, coffee, tea, smoothie, and holiday drink offerings 
• Prioritize the customer experience with self awareness and attentiveness
• Money handling, deposit tracking, anticipating change for petty cash bank
• Utilizes Quickbooks for purchase orders, inventory, and other appropriate bookkeeping tasks
• Actively participates in online trainings around professional developments to refine management and leadership skills

• Paid time off and vacations!
• Competitive pay!
• Coffee perks! 

• Ability/aptitude to work with various coffee brewing equipment (espresso machine, drip machine) and others as curated through our coffee program—though training will be provided on specifics 
• Ability/aptitude to work with various kitchen equipment (ovens, processors, mixers, knife handling) and others as curated through our food programs - though training will be provided on specifics 
• Ability to establish and maintain effective working relationships 
• Ability to perform repetitive tasks with consistent results 
• Ability to prioritize, organize, and perform multiple work assignments simultaneously 
• Ability to utilize strong problem solving skills and develop new ideas and solutions to problems 
• Ability to stand for long periods of time 
• Ability to read and use a Square POS system 
• Ability to communicate effectively verbally and in writing 
• Ability to multitask and adjust priorities with a sense of urgency 

• Management experience in coffee shop highly preferred
• Candidates will also be considered with restaurant experience or in a similar fast-paced environment 
• 3 - 5 years management experience preferred